• Returns policy
• If broken ...
• Expect delivery in ...
• Delivery Charge

Returns

If you are not satisfied with your internet purchase, you have 10 days from your shipping date to return or exchange your item. We cannot accept returns or exchanges on special orders, engraved items and Christmas decorations. You are responsible for paying for the shipping fee to return us the item. All items must be in their original packaging. Any items returned in packaging other than the original will be refused.

If your item is received damaged, you must notify us immediately within 48 hours. You must keep the entire damaged package including everything that was there when you originally received the package. You must report the problem to UPS and they will come to pick it up. We will refund you as soon as we receive the claim, or we will send you another package with your item.

Shipping

We will make every effort to ship your order as soon as possible. In-stock items are shipped within 24 hours. If the item is on back order from manufacture and estimated time is longer than 14 business days, you will be notified via e-mail or by the phone with the number you have provided us.

John Dabbs Ltd. and UPS are happy to provide expedited service. Choose Next Day or Second Day delivery. We do not offer UPS Saturday or Sunday delivery. We ship only to the 50 US States and Canada. Our shipping charge is $9.50 for all gifts except very large items which will be subject to an additional charge.  For P.O.Boxes the charge is $14.50.